lb98 Responsible Gaming

Our Commitment

Gaming Should Always Be Fun

lb98 is committed to providing a safe, fair, and enjoyable betting and gaming experience for every player in Bangladesh. We believe that gambling is a leisure activity best enjoyed when it is kept within personal limits. Our responsible gaming programme is built on the principle that players who feel in control, informed, and supported have the best experience on our platform.

lb98 provides a suite of practical responsible gaming tools that are available to every registered player at any time. These tools are not a penalty — they are a service lb98 is proud to offer because player wellbeing is a core value of this platform. If you ever feel that gambling is negatively affecting your life, please use these tools without hesitation and contact our support team for guidance.

Player Protection Tools

Six Ways lb98 Keeps You in Control

Age Policy

Strictly 21 and Above

lb98 operates an absolute minimum age policy of 21 years. This is not merely a recommendation — it is a firm requirement that lb98 enforces through KYC identity verification during account registration and at any point during the account lifecycle. Any account found to belong to a person under 21 will be closed immediately, all funds will be frozen pending review, and lb98 reserves the right to withhold winnings associated with underage play in accordance with our Terms and Conditions.

lb98 recommends that all account holders take reasonable steps to prevent minors in their household from accessing their account. This includes keeping your password private, logging out of your account when your device is unattended, and using the screen-lock or app-lock features on your mobile device. If you suspect that a minor has accessed your lb98 account, contact our support team immediately at [email protected].

Financial Controls

Setting Deposit Limits on lb98

Deposit limits are one of the most powerful tools available for responsible gaming. They prevent impulsive overspending by placing a hard ceiling on how much money you can add to your lb98 account within a defined time period. lb98 strongly encourages all players to set a deposit limit that reflects their personal financial situation. Here is how the deposit limit system works:

• Daily limit: caps the total amount you can deposit within any 24-hour period. Ideal if you want strict day-to-day control over your gambling budget.
• Weekly limit: applies across a rolling 7-day window. Gives you flexibility within a week while still capping total weekly spend.
• Monthly limit: the broadest control option, giving you freedom to manage your budget across a calendar month while still maintaining an overall ceiling.
• Limit reductions take effect immediately. Limit increases require a mandatory review period of at least 24 hours before they are applied — this cooling-off period is intentional and designed to prevent impulsive decisions.

Breaks & Exclusion

Time-Out and Self-Exclusion Options

Sometimes a player needs more than just a deposit limit — they need a complete break. lb98 offers two levels of account suspension to support players who need time away from gambling:

• Short time-out (cooling-off): suspend your account for 24 hours, 48 hours, or 7 days. During a time-out your account is locked — you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated.
• Extended self-exclusion: suspend your account for 30 days, 60 days, 90 days, 6 months, or 1 year. During extended self-exclusion, lb98 will also suppress all marketing and promotional messages to your registered contact details.
• Permanent closure: if you feel you need to stop gambling permanently, lb98 will close your account without the option to reopen it. Any remaining balance will be returned to you via the payment method used for your most recent deposit.

To activate a time-out or self-exclusion, contact our support team at [email protected]. State the duration you require and the type of break. Our team will action your request promptly — typically within a few hours of receiving your message.

Warning Signs

Is Gambling Becoming a Problem?

Problem gambling does not always look the same. It can develop gradually and many players do not recognise the warning signs until the impact on their lives has become significant. The following questions can help you reflect honestly on your gambling behaviour:

If you answered yes to two or more of the above questions, we strongly encourage you to reach out to our support team and consider using one of the account-restriction tools described on this page. You are not alone, and lb98 is here to help.

Child Safety

Protecting Minors from Gambling

lb98 is strictly an adults-only platform. We have zero tolerance for underage gambling and invest significantly in technology and procedures to prevent minors from accessing our platform. All new account registrations require date of birth confirmation and are subject to KYC identity verification. Where there is reason to suspect that an account is held by or accessible to a minor, lb98 will suspend the account immediately and investigate.

If you share your device with family members, including children or teenagers, lb98 recommends enabling parental controls or content-filtering software on that device. Always log out of your lb98 account when you are not actively using the platform, and never store your password where it can be found by others. Responsible account management is a joint effort between lb98 and you as the account holder.

Support

Getting Help When You Need It

If you are concerned about your own gambling or the gambling behaviour of someone close to you, please do not wait. Reaching out early makes a significant difference. lb98's support team is available to help you activate any of the responsible gaming tools described on this page, discuss your concerns in confidence, or guide you through the account-closure process if that is what you need. All communications are treated with complete discretion.